Privacy Policy

MonMac LLC, operating as Monmac Labs ("we", "us", or "our"), is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and your rights regarding that data when you interact with our services at monmaclabs.com.

1. Information We Collect

We collect personal information that you provide directly to us, including:

• Name — to address you appropriately
• Phone number — to send SMS follow-ups and schedule calls
• Email address — for correspondence and service updates
• Company name — to understand your business context

This information is provided through our intake forms, CRM integrations, or direct communication with our team.

2. How We Use Your Information

We use your personal information to:

• Contact you about our AI automation services and solutions
• Send automated follow-up SMS messages after missed outbound calls
• Schedule appointments and consultations
• Respond to your inquiries and provide customer support
• Improve our services based on how they are used

3. SMS Communications

By providing your phone number, you consent to receive automated text messages from Monmac Labs. These messages may include:

• Follow-up messages after missed outbound calls
• Appointment confirmations and reminders
• Replies from our conversational AI assistant

4. Sharing of Information

We do not sell, rent, or share your personal information with third parties for their marketing purposes. We may share data with trusted service providers (such as CRM or communication platforms) solely to deliver our services to you, under strict confidentiality obligations.

5. Data Retention

We retain your contact data for as long as you have an active business relationship with us or as required by applicable law. You may request deletion of your personal data at any time by contacting us at [email protected]. We will process deletion requests within 30 days.

6. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Opt out of SMS communications at any time by texting STOP
• Opt out of marketing emails by following the unsubscribe link

7. Security

We implement industry-standard technical and organizational measures to protect your personal information against unauthorized access, loss, or disclosure. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date. We encourage you to review this page periodically. Continued use of our services after changes are posted constitutes your acceptance of the updated policy.

9. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your data, please contact us: