Privacy Policy

MonMac LLC, operating as Monmac Labs ("we", "us", or "our"), is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and your rights regarding that data when you interact with our services at monmaclabs.com.

Monmac Labs operates a family of products including Maple Life OS, Maple 360, Maple Underwriter, Maple Docs, Monmac Labs Receptionist, and others. This policy applies to all MonMacLabs products unless a product-specific privacy addendum is provided at the point of use.

1. Information We Collect

We collect personal information that you provide directly to us, including:

• Name, to address you appropriately
• Phone number, to send SMS follow-ups and schedule calls
• Email address, for correspondence and service updates
• Company name, to understand your business context

This information is provided through our intake forms, CRM integrations, or direct communication with our team.

2. How We Use Your Information

We use your personal information to:

• Contact you about our AI automation services and solutions
• Send automated follow-up SMS messages after missed outbound calls
• Schedule appointments and consultations
• Respond to your inquiries and provide customer support
• Improve our services based on how they are used

3. Email, Phone, and Text Communications

By submitting your contact information, you agree to be contacted by Monmac Labs by email, phone, or text about your request. These communications may include:

• Follow-up messages after missed outbound calls
• Appointment confirmations and reminders
• Replies from our conversational AI assistant
• Service updates and audit follow-up correspondence

4. Sharing of Information

We do not sell, rent, or share your personal information with third parties for their marketing purposes. We may share data with trusted service providers (such as CRM or communication platforms) solely to deliver our services to you, under strict confidentiality obligations.

5. Data Retention

We retain your contact data for as long as you have an active business relationship with us or as required by applicable law. You may request deletion of your personal data at any time by contacting us at [email protected]. We will process deletion requests within 30 days.

6. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Opt out of SMS communications at any time by texting STOP
• Opt out of marketing emails by following the unsubscribe link

7. Security

We implement industry-standard technical and organizational measures to protect your personal information against unauthorized access, loss, or disclosure. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date. We encourage you to review this page periodically. Continued use of our services after changes are posted constitutes your acceptance of the updated policy.

9. Maple Life OS — Google Account Access

Maple Life OS is a personal operating system product within the MonMacLabs product family. It allows users to connect their Google account to enable inbox triage, calendar management, and AI-assisted drafting. When you connect your Google account to Maple Life OS, we request the following OAuth scopes:

• gmail.modify — read, label, archive, and modify your Gmail messages on your behalf to provide inbox triage and zero-inbox automation
• gmail.send — send email replies you draft or approve from within Maple Life OS
• calendar — read, create, update, and remove events from your Google Calendar to support scheduling and daily planning features
• calendar.events — same as above, scoped specifically to calendar events
• openid, email, profile — sign in with Google and identify your account

Maple Life OS stores Gmail and Calendar data only as needed to deliver user-facing features (triage, drafting, summarization, scheduling). This data is encrypted at rest in Supabase (US-region Postgres) and is not used for any purpose beyond operating Maple Life OS features you have enabled.

10. Google API Services — Limited Use Disclosure

Maple Life OS's use and transfer of information received from Google APIs to any other app will adhere to the Google API Services User Data Policy, including the Limited Use requirements:

• We only use Google user data to provide or improve user-facing features that are prominent in the requesting application.
• We do not transfer Google user data to third parties except as necessary to provide or improve user-facing features that are prominent in the requesting application's user interface, to comply with applicable law, or as part of a merger, acquisition, or sale of assets with the user's prior consent.
• We do not use Google user data for serving advertisements, including retargeting, personalized, or interest-based advertising.
• We do not allow humans to read Google user data unless we have obtained the user's affirmative agreement to view specific messages, doing so is necessary for security purposes (such as investigating abuse), to comply with applicable law, or for internal operations where the data has been aggregated and anonymized.

11. Children's Privacy

Maple Life OS and other MonMacLabs products are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us at [email protected] and we will delete it promptly.

12. Sub-processors

We use the following third-party service providers (sub-processors) to deliver our products. Each is subject to confidentiality obligations and data processing terms:

• Supabase — database, authentication, and storage (US region)
• Cloudflare — web hosting and edge content delivery
• Google — Gemini API for AI inference; Google Workspace OAuth for user-authorized Gmail and Calendar access
• OpenRouter — multi-model AI gateway for inference routing
• Anthropic — Claude API for AI inference
• ElevenLabs — text-to-speech voice synthesis

13. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your data, please contact us: